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Hi, I am trying to activate my free subscription and it keeps telling me that the password is wrong. I entered a couple of passwords and they didnt work, so I tried to enter the promo code and it still didn't work. Can you please help me??
Thank you!!
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Hi Gina - Thanks for letting us know. Please click on the link in your email and try to sign up again. We believe it should work now. We apologize for the inconvenience and are excited to have you as a member. Happy shopping this holiday season and beyond.
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I'm having the same problem Gina. It's frustrating not to be able to use something you've paid for. -
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I have the same problem! Please help! I tried everything, including click on the link in your email and try to sign up again.
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Hi Gina - Your acccount may have been inadvertently locked. By the end of the day today, we will be sending an email out so you can reset your password and gain access to your account. You can read our full update here
. Thanks for your patience and happy holidays. -
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I’m
frustrated
I enrolled for the free 1 year membership the other day, now the system doesn't recognize my email as valid. -
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Hello Chadmd23,
Please give us a call at 888.721.7467 and we can help you.
Thank you. -
EMPLOYEE
EMPLOYEE